Privacy Policy & Accessibility

HIPAA Notice of Privacy Practices

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Our Responsibilities

Citizens Care Pharmacy is required by law to maintain the privacy of protected health information (PHI), provide you with this Notice of our legal duties and privacy practices, and notify you following a breach of your unsecured PHI.

How We Use and Disclose Your PHI

• Treatment: To fill and refill your prescriptions and coordinate care with your healthcare providers.
• Payment: To process insurance claims and resolve billing matters.
• Healthcare Operations: For quality improvement, staff training, and compliance activities.
• Legal Requirements: When required by Michigan law or federal regulations including MCL 333.17754.

Your Rights

• Right to access your PHI
• Right to request corrections to your PHI
• Right to an accounting of disclosures
• Right to request restrictions on use and disclosure
• Right to receive communications by alternative means or at alternative locations
• Right to a copy of this Notice
• Right to file a complaint with HHS Office for Civil Rights

Website & Electronic Communications

This website does not collect Protected Health Information. Prescription refill and transfer requests are handled exclusively through our pharmacy management system's patient portal, which maintains HIPAA-compliant security standards. The contact form on this site is for general non-PHI inquiries only; patients are instructed not to include prescription or health information in those messages.

Contact Our Privacy Officer

Accessibility Statement

Citizens Care Pharmacy is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards (WCAG 2.1 Level AA).

If you experience any difficulty accessing content on this website, please contact us and we will do our best to assist you:

• Phone: (734) 710-3003
• Email: citizenscarepharmacy@gmail.com